FAQ
FAQ
Q: How Do I Check The Status Of My Order?
A: You will receive a tracking number from us once we process your order. It will be sent to the email you used at checkout when purchasing your shoes. It usually takes around 1-2 business days for us to process your order.
Q: How Long Does Shipping Take?
A: Shipping times are between 6-12 business days:
Q: Is Your Website Secure With My Personal Information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We are committed to protecting your private data and information, while still making sure all aspects of your purchase and experience are hassle-free. Your credit card information will be protected.
Q: How Do I Order On Your Website?
A: Simply find the product you'd like and click the "Buy Now" button. Fill in your contact and billing information when asked. You can then choose to sign up for an account or proceed as a guest.
Q: Does Soleful Attire Provide A Quality Guarantee For All The Products Being Sold?
A: We stand behind every product we sell and offer quality guarantees to the customer. Contact us immediately if you have any issues and we will do whatever we can to ensure your satisfaction.
Q: How Can I Get In Contact With You?
A: We have customer service through email. Send us an email at solefulattire@gmail.com with any questions or concerns you may have.
Q: How Do I Change Or Cancel My Order?
A: We reserve the right at any time after receipt of the order to accept or decline the order for any reason. If the order is cancelled after it's placed, but before shipping, we'll send an order confirmation or after the credit card has been authorized. If the credit card is not charged, then you will be notified via email that the order is cancelled.
If you need to make changes, such as updating your billing or shipping address, please email us a timely request at solefulattire@gmail.com.
Q: Do You Offer A Refund If I Don't Like The Product?
A: Our products are sold with a money-back satisfaction guarantee. Please contact us at solefulattire@gmail.com to initiate a return. Once the return has been completed, a full refund will be issued to your original form of payment.